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Knowledge Base

  • What is the distance between any two points in the world?


  • How do I Change my IBM Customer Number?


  • How do I Cancel my IBM Maintenance?


  • How do I select a System i (iSeries) System Console?


  • How do I get a Software License Key?


  • What is the life of LTO Tape?


  • What are the IBM i5OS (OS400) versions?


  • How do I protect my "Data-at-Rest"?


  • What are the New Compliance Laws Affecting IT?


  • What are the "Breach of Security" Laws for each State?


  • How do I Transfer Software Licenses from one system to another?


  • How do I find the System Model and Feature number of my AS/400, iSeries or System i?


  • How do I get a System Password?


  • How do I find my System Serial Number (AS/400, iSeries or System i?


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    How do I protect my "Data-at-Rest"?

    Follow Link To Find Out More

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    How do I select a System i (iSeries) System Console?

    Follow Link To Find Out More

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    What are the New Compliance Laws Affecting IT?

    HIPAA Compliance

    HIPAA Compliance

     

    The Health Insurance Portability and Accountability Act (HIPAA) are a set of standards for the privacy and protection of all electronic health information.  It includes a Privacy Rule and a Security Rule, which require healthcare organizations to increase the security of their patient-related data.

     

    HIPAA Regulations
    The Security Rule featuring Technical Safeguards lists a number of technical requirements healthcare organizations must follow to protect health information. The Access Control Standard requires a covered entity to “Implement technical policies and procedures for electronic information systems that maintain electronic protected health information to access only to those persons or software programs that have been granted access rights as specified in § 164.308(a)(4)[Information Access Management].”  Four implementation specifications are associated with the Access Controls standard one of which is
    encryption and decryption.

     

    Encryption and Decryption § 164.312(a)(2)(IV).
    Where this implementation specification is a reasonable and appropriate safeguard for a covered entity, the covered entity must "Implement a mechanism to encrypt and decrypt electronic protected health information."

     

    Penalties for non-compliance with HIPAA requirements include:

     

    • Civil penalties of $100 per violation up to $25,000 per year for each violation or prohibition violated
    • Criminal penalties for knowingly violating patient privacy of up to $250,000 and 10 years imprisonment

     

     

    Sarbanes-Oxley Compliance

    The Sarbanes-Oxley Act is legislation created in response to past financial scandals to protect shareholders and the general public from fraudulent practices.  Because this set of laws requires that financial institutions store relevant business records "not less than 5 years" this affects IT departments greatly.

    Securing data-at-rest becomes an even greater concern to those companies that are affected by the SOX Act

     

    Penalties for non-compliance with Sarbanes-Oxley requirements include:

     

    • Criminal penalties for knowingly violating patient privacy of up to $15,000,000 and 10 years imprisonment

     

     

    California Senate Bill 1386

    The California SB Act requires organizations that own or have access to personal information of California residents to notify them if the security of their information is compromised.

     

    California SB 1386 Requirements:

    According to California, personal information includes "an individual's first name or first initial and last name in combination with one or more of the following": a Social Security Number, Drivers License number or California Identification Card number, account number, and/or credit or debit card information including numbers and passwords, PINs and access codes.  The bill also limits coverage to personal data that is "un-encrypted."

    According to the Bill, each organization must follow certain disclosure obligations following the discovery of a security breach that may have compromised customer data.  "Notice must be given to any resident of California whose personal information is or is reasonably believed to have been acquired by an unauthorized person. " Notice must be given in "most expedient time possible" and "without unreasonable delay" subject to certain provisions that define what reasonable is for your organization.

    For those companies that hold personal data on California residents, it become essential for IT departments to review the security of consumers personal information.

     

     

     

    Gramm-Leach Bliley Act

    The Gramm-Leach Bliley Act includes laws that govern the collection and disclosure of customers’ personal financial information by financial institutions and requires all financial institutions to design, implement and maintain safeguards to protect customer information.

     

    The Financial Privacy Rule requires financial institutions to provide each consumer with a privacy notice at the time the consumer relationship is established and annually thereafter.  The privacy notice must explain the information collected about the consumer, where that information is shared, how that information is used, and how that information is protected.

     

    The Safeguards Rule requires financial institutions to develop a written information security plan that describes how the company is prepared for, and plans to continue to protect clients’ nonpublic personal information.

     

    The Gramm-Leach Bliley Act requires IT attention because they need to account for the security procedures in place regarding protecting consumer data.

     

    Penalties for non-compliance with GLBA requirements include:

     

    • Criminal penalties for knowingly violating patient privacy of up to $1,000,000 and 10 years imprisonment

     

     

    PCI Data Security Standard

    The Payment Card Industry Data Security Standard is a set of comprehensive requirements for enhancing payment account data security.  The PCI DSS includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

     

    Requirement 3: Protect stored cardholder data
    Encryption is a critical component of cardholder data protection.  If an intruder circumvents other network security controls and gains access to encrypted data, without the proper cryptographic keys, the data is unreadable and unusable to that person.  Other effective methods of protecting stored data should be considered as potential risk mitigation opportunities.  For example, methods for minimizing risk include not storing cardholder data unless absolutely necessary, truncating cardholder data if full PAN is not needed, and not sending PAN in unencrypted e-mails.  Stated in this set of standards, encryption is a critical component to protecting customer data.

     

     

     

    BOSaNOVA's Q3 Storage Encryption Solution assists in your compliance with the PCI Standard by protecting your customer's data with encryption.  The Q3 Storage Security Appliance encrypts data-at-rest without affecting your current backup procedures. Installation is quick and key management is strong yet simple.

     


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    What are the "Breach of Security" Laws for each State?

    Follow Link To Find Out More

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    What is the life of LTO Tape?

    Follow Link To Find Out More

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    How do I Transfer Software Licenses from one system to another?

    Software License Transfers Provided By CLS Enterprises

    Software License Transfers

    Software License Transfers can be complicated and time consuming. We recommend you let CLS handle this for you. Below is some general information describing the documentation that is needed in order to make the transfer. The process usually takes 2-4 weeks to complete.

    The IPLA (International Program License Agreement) requires that all IBM transferable software must have proper documentation. If you are transferring Licensed Program Products (LPP), the following list of required documents will help the transfer process and allow your orders to flow smoothly. In order to transfer iSeries (AS/400) LPPs, you will need the original documents listed below. These documents are required in order to substantiate the licensing of the LPP, and all are needed to properly transfer the software to a different licensee.

    1. Proof of Entitlement
    2. License Information Documentation
    3. Key Sheet (when available for that particular LPP)
    4. Bill of Sale (document between the buyer and seller of the software to prove intent to sell)
    5. IBM Program License Agreement (IPLA).

    In the event that you purchased a system that included some transferable LPPs, IBM must be contacted to move this software to a new end user’s customer number on a specific machine serial number. Please remember that this record maintenance will only be done after the machine lands at an end user’s location.

    CLS will handle this for you on equipment you buy from or sell to us.

     

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    How do I get a System Password?

    System Passwords Provided By CLS Enterprises

    System Passwords

    New System Passwords are often required as a result of selling or upgrading a pre-owned AS400 or iSeries machine. Passwords can be obtained by emailing a note to IBM

    The following information will be required: Machine type, model, plant code, serial number, processor feature number, QZ or QY password version, processor card serial number. The system will give you this information when it prompts you for a new System Password.

    CLS will handle this for you on equipment you buy from or sell to us.

     

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    How do I Change my IBM Customer Number?

    Customer Number Changes Provided By CLS Enterprises

    Customer Number Changes

    Fax a letter that says your company has purchased (or sold) the equipment, along with a copy of your purchase documentation, to CSOMAINT at 877-426-2494 (Attn: Dawn Archie). Requests can also be submitted electronically by sending email to IBM, and following the email with a fax containing the required purchase documentation. Please include the words "Third Party Maintenance Request" in the Subject line of the fax or e-mail. The text of the letter or e-mail should instruct IBM to change the owning and using customer numbers, and include the new customer number to be used.

    CLS will handle this for you on equipment you buy from or sell to us.

     

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    How do I Cancel my IBM Maintenance?

    Canceling Maintenance Contracts Provided By CLS Enterprises

    Canceling Maintenance Contracts

    When you purchase a machine that is still on IBM Maintenance from a previous owner or user, it must be canceled before any changes can be made to that machine.

    To cancel IBM Maintenance, fax a letter to CSOMAINT at 877-426-2494 (Attn: Dawn Archie) instructing CSOMAINT to “cancel any prior (or existing) IBM maintenance contract.” You will also need to fax a copy of your purchase documentation. NO OTHER CHANGES may be made to a machine unless or until this maintenance cancellation is done.

    CLS will handle this for you on equipment you buy from or sell to us.

     

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    How do I get a Software License Key?

    LAC Keys Provided By CLS Enterprises

    LAC Keys

    New Software LAC Keys are often required as a result of selling or upgrading a pre-owned AS400 or iSeries. LAC KEYS may be obtained by contacting the IBM Software Support Center at 800-446-8989. You will need the Machine Serial Number, Software Product Code, and Software Tier Group for the title you are requesting a LAC key for. Remember, LAC KEYS are NOT a record of entitlement. Some LAC KEYS may be temporary (not a true reflection of the release level of code) for a variety of reasons.

    CLS will handle this for you on equipment you buy from or sell to us.

     

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    What are the IBM i5OS (OS400) versions?

    Follow Link To Find Out More

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    What is the distance between any two points in the world?

    Follow Link To Find Out More

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    How do I find my System Serial Number (AS/400, iSeries or System i?

    It may be visible on the front panel near the display and power switch. But, if the system is running, use the following command:

    WRKLICINF - The system serial number will display at the top followed by the Software Tier otherwise known as Processor Group (P05 through P60). And finally, the Operating System version/mod level will display. In addition, this display will show all software licenses currently installed on the system.

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    How do I find the System Model and Feature number of my AS/400, iSeries or System i?

    Run the following command:

    DSPHDWRSC *PRC (Display Hardware Resources *Processor

    The Model number will be displayed on the first line followed by the System Processor Card

    example: Main card Enclosure :9406-170

    Processor Feature Card: 2289 <

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